- E-mail info@manschaft.com
- Phone +91 8080 853085
Pan-India AMC Support for a Leading Travel & Hospitality Brand
About the Project
A prominent Enterprise client in the Travel & Hospitality industry turned to Manschaft IT to manage and maintain their expansive IT infrastructure—spread across multiple locations nationwide. From routers and switches to servers and endpoint devices, our team provided a robust Annual Maintenance Contract (AMC) to ensure uninterrupted IT operations.
Project Overview
The client required a centralized yet flexible support model that could address technical issues rapidly, prevent system downtime, and ensure seamless user experiences across their properties. The solution needed to cover a wide range of equipment, including servers, network devices, and endpoint systems—with a special focus on response time, technical expertise, and cost-effectiveness.
Hard Facts or Challenges
- Frequent breakdowns in remote locations impacting operations
- Need for consistent IT performance across all branches
- Limited in-house IT support and dependency on quick resolution
- Requirement for proactive maintenance to avoid downtime
Solution
Manschaft provided a comprehensive AMC service that combined the power of proactive care and on-demand support. Our offering included:
- Routine maintenance visits for hardware health checks and optimization
- Swift TAT (Turnaround Time) through city-wide on-call support
- Highly experienced field engineers equipped to resolve issues on-site
- Remote troubleshooting and support for immediate resolution
- Flexible service packages (comprehensive and non-comprehensive) tailored to client needs
The Final Result
Project Info
- Industry:Travel & Hospitality
- Company Size: Enterprise-level with a pan-India presence
- Location: All major metro and tier-2 cities across India
- Manpower Deployed: Nationwide field engineering and remote support teams
- Project Duration: Ongoing annual contract with defined SLAs
Client Testimony
"We operate across India, and keeping our tech running seamlessly was always a challenge—until we partnered with Manschaft. Their AMC model is efficient, responsive, and tailored to our needs."